Return & Exchange
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Return and Exchange Policy
Please provide request with reason for return through email at inquire.madelaine.com.ph
Return is acceptable within 3 days of receipt.
The returned item(s) need to be unused or undamaged with its original tag, label and packaging to be accepted.
Items can be exchanged to another size or another design with the same price.
The exchange is applicable for ready-to-wear items only and not for custom-made orders, altered items, or sale items.
The customer will be responsible for returning shipping costs. We DO NOT provide pick up for return services.
Price difference will not be refunded.
As for exchange to higher price item, the cost variance should be paid via the available payment method provided in our payment policy procedures.
We have a no return, no exchange policy for international orders.